Industry: Fashion & Retail
Location: Mumbai, Maharashtra
Timeline: Jan 2025 – May 2025
Brand: 🔒 Name Withheld for Privacy
About the Client
A local fashion retail shop based in Mumbai, Maharashtra, specializing in sarees, dresses, lehengas, and wedding wear. The store caters to both walk-in and word-of-mouth customers but wanted to tap into “near me” search traffic to increase footfall and sales, especially during the wedding and festive seasons.
🔒 Brand name is withheld to protect privacy. All performance data has been verified through the Google Business Profile dashboard screenshots provided.
The Objectives
- Rank higher for local fashion-related searches (e.g., “bridal lehenga shop near me”)
- Increase in-store visits via direction requests
- Boost overall visibility and engagement on Google
- Establish a strong digital presence without spending on ads
The Challenges
Despite being a trusted shop with quality products:
- The Google Business Profile (GBP) was under-optimized
- No regular posts, photos, or customer review strategy
- Business description and categories were generic
- Website and contact info lacked tracking.
Our Strategy
We used a focused 3-phase approach to grow GBP visibility and engagement:
1. Business Profile Audit
- Reviewed current GMB setup
- Noted missing categories like Bridal Shop, Saree Store, Women’s Clothing Store
- Incomplete product photos and no wedding season promotions
- No WhatsApp or message feature enabled
2. Optimization + Engagement
- Updated the business name, categories, and keyword-rich description
- Added high-quality images of sarees, bridal collections, and in-store displays
- Enabled messaging and appointment features
- Posted weekly GMB updates (e.g., “New Bridal Lehenga Arrivals – April 2025”)
- Requested reviews from satisfied customers
3. Local Marketing Boost
- Used GMB Insights to track peak customer days and times
- Encouraged local check-ins and tagged posts via Instagram
- Added products and pricing info to listings
Created links to WhatsApp for quick inquiries
The Results (Jan 2025 – May 2025)
| 📈 Metric | 📌 Growth |
| Business Profile Interactions | +623.2% |
| Direction Requests from Google Maps | +721.0% |
| Estimated In-Store Visits | 2,300+ |
| Weekly GMB Engagement | 6× Increase |
| Reviews & Phone Calls | Significant Growth |
📊 All results verified via Google Business Profile Dashboard.
1- Business Interactions Graph (Jan–May 2025)
→ Shows a steep climb from under 100 to over 2,500 interactions.
2- Direction Requests (Jan–May 2025)
→ Over 2,389 people searched for directions to the shop.
Why This Matters
In fashion retail, especially ethnic and bridal wear, online discovery is key. Many customers search online before stepping into a store. An optimized GMB listing acts as your digital front door, helping potential buyers find and trust your brand before visiting.
Want Similar Results for Your Boutique or Store?
📍 Let’s get your Google Business Profile fully optimized and start driving real customer visits.